Keeneland, in coordination with ticketing provider, Etix, issued the following statements regarding the technical difficulties experienced during Tuesday morning's Fall Meet ticket on-sale:
Statement from Etix:
“Earlier today, Tuesday, Aug. 19, tickets for the Keeneland Fall Meet went on sale on our platform. Unfortunately, an unexpected server issue created a strain on resources, resulting in errors and delays for many patrons attempting to purchase tickets. Etix values our long-standing partnership with Keeneland, and we extend our sincere apologies to Keeneland staff, patrons and the entire community for this disruption.”
Statement from Keeneland:
“We sincerely apologize for the inconvenience caused by this morning's ticketing issues. While the system was unstable, a limited number of customers were able to complete transactions, and those purchases are valid and will be fully honored. Keeneland made the decision to postpone the public ticket on-sale to Wednesday, Aug. 20 at 9 a.m. ET to ensure a reliable experience for all patrons. Etix has since enhanced their web servers and has assured us that they are prepared for tomorrow's on-sale. We greatly appreciate the patience and continued support of our fans.”
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